TERMS OF SERVICE
TERMS OF SERVICE
Effective Date: 30/01/2025
Welcome to Chooki’s! These Terms of Service (“Terms”) govern your use of trychookis.com and trychookis.com.au (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.
1. GENERAL INFORMATION
1.1 This Site is operated by Chooki’s Pty Ltd (“we,” “us,” “our”).
1.2 These Terms apply to all visitors, customers, and users of the Site.
1.3 We may update these Terms from time to time. Your continued use of the Site after any updates constitutes acceptance of the revised Terms.
2. PRODUCTS & ORDERS
2.1 Availability – We do our best to keep stock updated, but availability is not guaranteed. If an item is out of stock after purchase, we’ll notify you and offer a replacement or refund.
2.2 Pricing – All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices may change without notice.
2.3 Payments – We accept major payment methods, including credit/debit cards, PayPal, and Buy Now, Pay Later services (where applicable). Payments are processed securely.
2.4 Order Cancellations – Orders can only be cancelled if they have not yet been processed. Once shipped, we cannot cancel the order.
3. SHIPPING & DELIVERY
3.1 Shipping Locations – We ship Australia-wide and to select international destinations.
3.2 Shipping Fees – Shipping costs are calculated at checkout based on weight and location. Free shipping may be available for certain orders.
3.3 Delivery Times – Standard shipping times are estimates and may be affected by delays outside our control (e.g., customs, carrier disruptions).
3.4 Lost or Delayed Parcels – We are not responsible for delays caused by postal carriers. If a package is lost, we will assist in resolving the issue with the courier.
3.5 Incorrect Addresses – It is your responsibility to provide the correct shipping address. If an incorrect address is provided, we may not be able to recover your parcel.
4. RETURNS & REFUNDS
4.1 Food Products Policy – Due to the nature of our products, we do not accept returns unless the item is damaged or incorrect upon arrival.
4.2 Damaged or Incorrect Orders – If your order arrives damaged, please contact us at hello@trychookis.com within 48 hours of delivery with photos, and we will arrange a replacement or refund.
4.3 Refund Processing – Approved refunds will be processed within 5-10 business days via the original payment method.
5. INTELLECTUAL PROPERTY
5.1 All content on the Site—including logos, branding, images, and text—is owned by Chooki’s Pty Ltd and is protected by copyright and trademark laws.
5.2 You may not copy, distribute, or use our content without permission.
6. LIMITATION OF LIABILITY
6.1 We provide our Site and products “as is” without warranties of any kind.
6.2 To the maximum extent permitted by Australian Consumer Law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.
7. GOVERNING LAW & DISPUTE RESOLUTION
7.1 These Terms are governed by the laws of New South Wales, Australia.
7.2 If a dispute arises, we encourage resolution through negotiation. If unresolved, disputes will be handled through the Australian Consumer Affairs Tribunal or small claims court.
8. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
📧 Email: hello@trychookis.com
🌏 Website: trychookis.com
By using this Site, you acknowledge that you have read and understood these Terms and agree to be bound by them.