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Chooki's Chicken Salt

Shipping policy

SHIPPING POLICY

OVERVIEW
At TryChookis.com.au, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy provides important details regarding order processing, shipping methods, costs, delivery times, and related information.

ORDER PROCESSING TIMES

  • We process orders Monday through Friday (excluding public holidays).
  • Orders are typically processed and dispatched within 1-3 business days of receiving payment, unless otherwise specified.
  • During peak seasons, sales events, or unforeseen circumstances, order processing times may be slightly longer. We will notify you via email if there are significant delays.

SHIPPING CARRIER

  • All parcels are shipped via Sendle, a carbon-neutral delivery service.
  • Sendle provides reliable door-to-door delivery and offers tracking for most shipments.

SHIPPING LOCATIONS

  • We ship to most locations within Australia.
  • International shipping may be available to select countries. For international deliveries, shipping times and costs may vary based on the destination and applicable customs procedures.

SHIPPING METHODS & COSTS

  • Standard and express shipping options may be available at checkout. Costs depend on the shipping method, parcel size, weight, and destination.
  • Any additional duties, taxes, or customs fees for international orders are the responsibility of the customer.

ESTIMATED DELIVERY TIMES

  • Domestic (Australia): Delivery times vary depending on the destination. Standard shipping typically takes 2-7 business days after dispatch.
  • International: Delivery times vary significantly based on the country and customs procedures, generally ranging from 7-21 business days after dispatch.

ORDER TRACKING

  • Once your order has shipped, you will receive a shipping confirmation email with a Sendle tracking number.
  • You can track your package through Sendle’s tracking portal using the provided tracking number.

DELIVERY ISSUES

  • Please ensure the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
  • If a package is returned to us due to an incorrect address or if delivery was unsuccessful, you may be responsible for any additional shipping charges to re-send the package.

DAMAGED OR LOST PACKAGES

  • If your package arrives damaged, please contact us at info@trychookis.com within 48 hours of delivery with your order number and photos of the damage. We will work with you to resolve the issue promptly.
  • In the event a shipment is lost in transit, contact us so we can investigate with Sendle and assist with a resolution.

CHANGES TO THIS POLICY

  • We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.
  • Your continued use of our website and services after any changes are posted constitutes your acceptance of those changes.

CONTACT US
For questions or concerns about our Shipping Policy, please contact us at:

TryChookis.com
220 The Entrance Road
Erina, NSW 2250, Australia
Email: info@trychookis.com
Phone: +61 414 747 921
ABN: 88 208 983 962